Having spent the last 10 minutes on the phone pressing #1 for failures to deliver and #3 for staff who aren’t able to do anything i have found out that instead of replacing my long long Advent 4211 they have refunded me. Trouble is I need one for next week and I leave on Saturday. So, how to get out of the problem
‘Can you reserve me one at the store nearest where I am going to be?’
‘Yes’ says the oppo ‘ For 24 hours’
‘Unfortunately I’m not going to be there until Saturday’ I say ‘ Can you hold it until then. It just needs a note on it saying when I’ll be picking it up’.
‘Sorry, computer says no’ replies the increasingly ambivalent oppo
‘Where does that leave me, bearing in mind you lot have caused this’ Says the slightly irate customer (ex customer?)
‘You’ll have to ring back Friday’ she says
‘What happens if there isn’t one there?’ I ask
‘Dunno’ she says ‘ They’ll phone you if there isn’t one’
‘Can I have there number to check on Saturday morning, the store is 300 miles away from me’
‘Sorry, they don’t have phones’
‘Thanks’ I say. Without Pee Cee and without any trust in another company that could have easily done something nice like’ Don’t worry sir, we’ll deliver one to you by Friday morning. I’m very sorry for our muck up and here have a ‘Yorkie’ bar for being patient with us, we do actually have your money after all’. Still thats progress in the online world……lesson learnt, the smaller the outlet the more likely they are of wanting to keep you as a customer.
Humbug!
